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Frequently Asked Questions (FAQ):

Quotation
After browsing our website, if you are interested in some of our products, you can send inquiry here. http://www.ayanielighting.com/ When you send inquiry, please kindly send your company and contact information. So, we can recommend appropriate products to you. We are also looking for serious and professional partners. So we can provide more professional services.
Order
Step 1: you get quotation from our sales Step 2: you send PO or follow information to our sales, including: 1) Item number, 2) Quantity, 3) Buyer Name, 4) Shipping method, 5) Consignee Step3: our sales will send PI(proforma invoice) to you, which include order details, shipment, payment and delivery information Step 4: if you agrees to PI, please kindly arrange payment. Step 5: after we receive payment, we will let you know and begin to execute your order. Step 6: after shipment, we will send you tracking number(express), AWB(air cargo) or B/L(sea cargo) Step 7: you get your order and check quality. If it's OK, order process end.
Payment
For sample order, we accept West Union or T/T(Bank Transfer) For bulk order, we accept T/T(Bank Transfer)

Bank Information
Beneficiary: AYANIE LIGHTING CO., LIMITED
Account No: 112-46XXX2-838 (XXX for security reason)
Bank Name: HSBC Hong Kong
Bank Address: 1 Queen's Road Central,Hong Kong
Swift Code: HSBCHKHHHKH

Shippment
a. For sample order, we use courier like DHL, UPS, TNT, FEDEX, EMS. You can assign your own courier. b. For larger order, air cargo or sea cargo is the best choice. You can also assign the forwarder to make the transportation.

Difference
1. Shipping By Express (EMS/DHL/UPS/Fedex) Shipping By Express: you can choose DHL,UPS,TNT,FEDEX, fastest shipping way, the products will arrive at your office in 4-7 days, Door to Door service

2. Shipping By sea/boat Shipping by sea/boat is a slow shipping way, the products will arrive your sea port (will near by your city) in 25-30 days, products will shipping to your sea port, after our shipping, we will send the bill of lading to you, when products arrive at your sea port, you can take the bill of lading for custom clearance.
Warranty
Most of our product offer three years warranty, please contact our sales for detailed Warranty Policy